Refund policy

At Kinard’s Creations, every order is important to us. Because many of our products are custom printed or produced specifically for each customer, our return and refund policy differs from that of a traditional retail store.

Please review this policy carefully before placing your order.

1. Custom & Made-to-Order Products

Due to the personalized nature of our products, DTF transfers, UV DTF transfers, gang sheets, custom apparel, and other made-to-order products are generally final sale.

We cannot accept returns or issue refunds simply because:

  • You changed your mind
  • You ordered the wrong size
  • You selected the wrong quantity
  • You uploaded the wrong artwork
  • Your artwork contained spelling or design errors
  • You no longer need the order
  • The colors appear slightly different from your screen
  • The transfer was applied incorrectly

Customers are responsible for carefully reviewing their order information and artwork before submitting an order.

2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please include:

  • Your name
  • Order number
  • Description of the issue
  • Clear photos of the product
  • Photos of the packaging, if shipping damage occurred

After reviewing the issue, we may offer an appropriate resolution such as a replacement, reprint, store credit, or refund, depending on the circumstances.

3. Reporting an Order Issue

Please report problems with your order within 3 business days of delivery whenever possible.

Claims submitted after an extended period may be more difficult to verify, so we encourage customers to inspect their orders promptly after delivery.

4. Artwork & Customer-Submitted Files

Customers are responsible for reviewing all uploaded artwork before submitting an order.

Kinard’s Creations is not responsible for issues caused by customer-supplied artwork, including:

  • Low-resolution images
  • Pixelation
  • Blurry artwork
  • Incorrect spelling
  • Incorrect sizing
  • Unwanted backgrounds
  • Incorrect colors
  • Missing design elements
  • Incorrect orientation
  • Poor-quality source files

We print from the artwork provided unless artwork editing or design services have been specifically arranged.

5. Color Differences

Colors may vary slightly between your computer or phone screen and the finished printed product.

Differences can occur because of:

  • Monitor settings
  • Screen brightness
  • RGB color interpretation
  • Printing equipment
  • Materials
  • Transfer application conditions

Minor color variations are not normally considered defects.

6. DTF Transfer Application

Customers are responsible for following the recommended DTF pressing instructions.

Kinard’s Creations cannot provide refunds or replacements for transfers damaged because of:

  • Incorrect temperature
  • Incorrect pressure
  • Incorrect pressing time
  • Incorrect peel method
  • Using an unsuitable garment or material
  • Incorrect heat press operation
  • Improper washing or care

We strongly recommend testing your heat press settings before completing a large production run.

7. UV DTF Application

UV DTF transfers should be applied to appropriate, clean, smooth, and dry hard surfaces.

We cannot guarantee results when UV DTF transfers are applied to unsuitable surfaces or installed incorrectly.

Once a UV DTF transfer has been applied, it generally cannot be returned.

8. Gang Sheet Orders

Customers are responsible for reviewing the entire gang sheet before submitting the order.

Please verify:

  • Design sizes
  • Design placement
  • Image resolution
  • Spelling
  • Quantities
  • Transparent backgrounds
  • Sheet dimensions

Kinard’s Creations is not responsible for errors already present in an approved or customer-created gang sheet.

9. Order Cancellations

Because custom orders may enter production quickly, cancellation requests must be made as soon as possible.

Once an order has entered production, been printed, or otherwise begun customization, it may no longer be eligible for cancellation or refund.

If you need to request a cancellation, contact us immediately.

10. Shipping Issues

Kinard’s Creations is not responsible for shipping delays caused by carriers, severe weather, incorrect addresses, or other circumstances outside our reasonable control.

If your package appears lost or damaged during shipping, contact us so we can help review the situation and determine what options may be available.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

11. Returned Packages

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may be required before the order can be resent.

Original shipping charges are generally non-refundable.

12. Approved Refunds

When a refund is approved, it will normally be issued to the original payment method.

Processing times may vary depending on your bank, card provider, or payment processor.

Shipping charges may not be refundable unless the refund results from an error made by Kinard’s Creations.

13. Exchanges

Because most of our products are custom made, we generally do not offer traditional exchanges.

If we made an error with your order, contact us and we will review the issue and determine an appropriate solution.

14. Contact Us

If you have questions about a return, refund, damaged order, or product issue, please contact:

Kinard’s Creations
201 Peninsula Dr
Anderson, SC 29626
United States

Phone: 864-202-2527
Email: johann.kinard@yahoo.com

Please include your order number and photos of the issue when applicable so we can assist you as quickly as possible.