Shipping policy

At Kinard’s Creations, we work to process and ship orders as efficiently as possible while maintaining the quality expected from custom DTF, UV DTF, gang sheet, and personalized products.

Please review this Shipping Policy before placing your order.

1. Order Processing

Many of our products are custom printed or made to order. Because of this, orders may require production time before they are ready to ship.

Processing time may vary depending on:

  • Product type
  • Order quantity
  • Artwork quality
  • Gang sheet size
  • Customization requirements
  • Current production volume
  • Holidays or peak ordering periods

Any production or turnaround time shown on the website is an estimate unless otherwise stated.

2. Artwork Delays

Orders requiring customer-supplied artwork cannot move into production until the necessary artwork has been received and is suitable for printing.

Production may be delayed if:

  • Artwork is missing
  • The file is low resolution
  • The background needs correction
  • The artwork dimensions are unclear
  • Required information is missing
  • We need to contact you regarding your order

Customers are responsible for submitting accurate, print-ready artwork whenever required.

3. Shipping Rates

Shipping charges are calculated based on the shipping options available during checkout.

Rates may depend on factors such as:

  • Destination
  • Package size
  • Package weight
  • Selected shipping method
  • Carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

Shipping transit time begins after your order has completed production and has been handed to the shipping carrier.

Carrier delivery estimates do not include our production or processing time.

Once an order leaves Kinard’s Creations, delivery times may vary depending on the carrier, destination, weather conditions, holidays, and other circumstances outside our control.

5. Tracking Information

When tracking is available, shipping confirmation and tracking information may be sent to the email address or contact information provided during checkout.

Please allow time for the carrier to scan and update your package after the shipping label is created.

6. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP code

Kinard’s Creations is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed once the order has entered fulfillment or been shipped.

7. Returned Packages

If a shipment is returned to Kinard’s Creations because of:

  • An incorrect address
  • An incomplete address
  • An undeliverable location
  • Refused delivery
  • Failure to collect the package

the customer may be responsible for additional shipping costs to have the order sent again.

Original shipping charges are generally non-refundable.

8. Lost Packages

If tracking shows that your package is delayed or appears lost, please contact us.

We may assist with reviewing the tracking information or carrier claim process when applicable.

Once a package has been transferred to the shipping carrier, some delivery issues may need to be resolved directly with the carrier.

9. Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around the delivery location
  • Checking with household members
  • Checking with neighbors
  • Looking in secure package areas
  • Contacting the shipping carrier

Please also contact Kinard’s Creations if additional order information is needed.

10. Damaged Shipments

If your order arrives damaged during transit, contact us as soon as possible.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A description of the issue

We will review the situation and determine the appropriate next step according to our Return & Refund Policy.

11. Shipping Delays

Kinard’s Creations is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Holiday shipping volume
  • Transportation delays
  • Incorrect delivery information
  • Other unforeseen events

If your order is needed for a specific event or deadline, we recommend ordering as early as possible.

12. Rush Orders

If rush production or expedited shipping is offered, additional charges may apply.

Rush production reduces production time only unless expedited shipping is also selected.

A rush production option does not automatically guarantee a specific carrier delivery date.

13. Local Pickup

If local pickup is available for an order, customers should wait until they receive confirmation that the order is ready before arriving.

Kinard’s Creations is located at:

201 Peninsula Dr
Anderson, SC 29626

Pickup instructions may be provided separately with the order confirmation or pickup notification.

14. Custom Products

Because DTF transfers, UV DTF transfers, gang sheets, and other customized products are produced specifically for each order, shipping does not begin until production is complete.

Large or complex custom orders may require additional processing time.

15. Contact Us

For questions about shipping, tracking, delivery, or an existing order, contact:

Kinard’s Creations
201 Peninsula Dr
Anderson, SC 29626
United States

Phone: 864-202-2527
Email: johann.kinard@yahoo.com

When contacting us about an existing shipment, please include your order number so we can assist you more quickly.